To provide the best customer satisfaction, we offer the following solutions. Feel free to contact us if you have any questions regarding this Cancellation & Refund Policy by emailing us at kitchenorders@gelsons.com. For immediate response, please call the store from which you ordered. Your refund will be sent to the card you used to make the purchase.

COVID-19 RETURN POLICY

We are not accepting any returns at this time due to the COVID-19 Coronavirus outbreak. We will do our best to satisfy any items that are not to your satisfaction through replacement and other means.

CANCELLATIONS

We cannot accept cancellations with less than 48 hours before your scheduled pickup date and time.

Requests for cancellations within the policy should be emailed to kitchenorders@gelsons.com. A customer service representative will review your request and reply within 48 business hours. Sorry, once again, we cannot refund or give store credit if you change your mind with less than 48 hours before your pickup date, or if you mistakenly order an item.

Refunds are not typically provided for fresh meat items that a customer simply does not like.

As a private business, it is the right of Gelson’s to deny or refuse service to any customer for any reason. If a customer abuses the Gelson’s Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.